Customer Success Representative

The opportunity

We are hiring two Customer Success Representatives, reporting to the Customer Success Manager. You will own the customer experience from a sale or pilot through event preparation, live support and post-event delivery.

You will work directly with international clients. A well-run first event gives them the confidence to use Snapsight again.

What you will do

• Own the shared support inbox during your shift, with a first response within 4–6 hours.
• Onboard pilots: prepare agendas and sessions, run walkthroughs and demonstrations, and coordinate technical briefings.
• Provide remote standby during live events and respond to urgent issues in minutes through the agreed event support channel.
• Check transcripts and coordinate Remix content, reports and post-event delivery within five business days.
• Support subscribed customers with configuration, SSO, role-based access and feature follow-ups, involving engineering when needed.
• Keep Notion runbooks current and cover teammates’ accounts during leave.
• Use AI tools thoughtfully for drafting, triage and reporting, checking the work before it reaches a customer.

What you will bring

• 2–4 years in customer success, support or event operations, ideally in B2B SaaS.
• Clear, warm written English and confidence working with international customers.
• Calm judgement when a live session has a problem: understand the impact, communicate and coordinate the response.
• Comfort with live event technology and streaming basics, or evidence that you learn technical tools quickly.
• The organisation to manage several events at once and keep commitments visible.

Working hours

Fully remote in India. The regular schedule is 14:30–23:30 IST, Monday to Friday, covering Europe and US East business hours.

Live events can extend later or occasionally start early. The role includes a rotation for out-of-hours escalations.

Success in your first 90 days

• Run pilots from onboarding through delivery with increasing independence.
• Meet the response commitments and keep customers informed when an issue needs more time.
• Deliver complete post-event content within five business days.
• Turn recurring customer questions into better documentation and a smoother next event.

How to apply

Use the application form below. Share your CV, LinkedIn profile or portfolio link, and a short introduction if there is something you would like us to know. If someone introduced you to Snapsight, you can mention them in your introduction.