Snapsight Privacy Policy
Last Updated: 31 July 2024
This Privacy Policy covers the practices of Snapsight ("we", "us", or "our") concerning the collection, use, and disclosure of your personal information when you use our services and the choices you have regarding your information. We are committed to protecting your privacy and ensuring the security of your personal information.
By using Snapsight and its services, you agree to the collection and use of your information as described in this Privacy Policy. If you have any questions or concerns about our policy or practices, please contact us at dpo@snapsight.com
2. How We Use Your Information
2.1 Use of User Materials, Customer Materials, and Generated Insights
7. International Data Transfers
11. Changes to This Privacy Policy
Definitions:
"User Materials" refers to all content that you post, upload, or otherwise submit to the Platform, as defined in our Terms of Use.
"Customer Materials" refers to all content uploaded or submitted by clients to the platform, as defined in our Subscription Agreement.
"Generated Insights" refers to any insights, summaries, analyses, or other content generated by the Platform based on your User Materials or Customer Materials.
1. Information We Collect
We collect personal information from you when you interact with our services, such as when you:
- Create an account
- Use the Platform and its features
- Contact our support team
- Participate in surveys, promotions, or events
The information we collect may include:
1.1. Personal Information
- Contact information, such as your name, email address, and phone number
- Account information, such as your username, password, and preferences
- Billing information, such as your credit card details and billing address
- User Materials and Customer Materials, which may include audio recordings, transcripts, and other content you upload or submit to the Platform
We shall keep all Personal Information confidential and shall only process Personal Information on behalf of and in accordance with your instructions. For the avoidance of doubt, we will only comply with such instructions that are not in contravention with the applicable laws, including but not limited to privacy and/or data protection laws enforceable at the time.
To avoid confusion, rest assured that any Non-personal Information combined with Personal Information shall be regarded as Personal information.
1.2. Usage Information
- Events you create, content you generate, and your interactions with our platform
- Information about your device, browser, and operating system
- Your IP address, browsing history, and other usage data
1.3. Information from Third Parties
- We may receive information about you from third parties, such as social media platforms, if you choose to connect your snapsight account to these services
1.4. Cookies and Similar Technologies
We use cookies and similar tracking technologies to collect and store information about your interaction with our platform. Cookies are small text files that are stored on your device by your web browser. We use both session and persistent cookies, as well as first-party and third-party cookies, for various purposes, such as:
- Remembering your login information and preferences
- Analyzing platform usage and trends to improve our services
- Delivering personalized content and advertising
You can manage your cookie preferences or opt-out of cookies through your browser settings. However, please note that disabling cookies may affect your experience and the functionality of our platform.
1.5 User Materials and Customer Materials
We collect and process User Materials and Customer Materials as necessary to provide our services. This may include:
- Audio recordings of events or meetings
- Transcripts of recordings
- Any other content you choose to upload or create on the Platform We treat these materials with the utmost confidentiality and use them solely for the purpose of providing and improving our services.
2. How We Use Your Information
We use the personal data we collect for various purposes, including:
- To provide and maintain our Service
- To process and analyze User Materials and Customer Materials to generate insights and provide our core services
- To improve our algorithms and the quality of our Generated Insights
- To notify you about changes to our Service
- To enable your participation in interactive features of our Service, when you choose to do so
- To offer customer support
- To gather insights and valuable information for improving our Service
- To monitor the usage of our Service and ensure its proper functioning
- To fulfill the purposes for which you provided the information
- To carry out our obligations and enforce our rights arising from contracts between you and us, including billing and collection
- To send you notices about your account and/or subscription, such as expiration and renewal notices or email instructions
- To provide you with news, special offers, and general information about other goods, services, or events we offer that are similar to those you have already purchased or inquired about, unless you have opted not to receive such information
- To process your personal data for any other purpose, with your consent
- When you visit or log in to our website, cookies and similar technologies may be used by our online data partners or vendors to associate these activities with other personal information they or others have about you, including by association with your email or home address. We (or service providers on our behalf) may then send communications and marketing to these email or home addresses. You may opt out of receiving this advertising by visiting https://app.retention.com/optout .
2.1 Use of User Materials, Customer Materials, and Generated Insights
We use User Materials and Customer Materials solely for the purpose of providing and improving our services. This includes:
- Generating transcripts and insights from audio recordings
- Analyzing content to provide valuable summaries and key points
- Improving our algorithms to enhance the quality of our services
Generated Insights belong to you, and you have the right to use, modify, distribute, and exploit these Generated Insights as you see fit.
2.2 Safeguarding Your Data from AI Training Use
Under no circumstances shall the User Materials, Customer Materials, or any content derived from the usage of the Platform be employed by GSI for the purpose of training Language Models or for any purpose other than providing and improving the Platform, ensuring strict confidentiality and non-use for such purposes. GSI will not sell your User Materials, Customer Materials, or Generated Insights, or use them for purposes unrelated to the Platform without your explicit consent.
3. Legal Basis for Processing
We process your personal information based on one or more of the following legal grounds:
- Your consent
- The performance of a contract or to take steps at your request before entering into a contract
- Compliance with a legal obligation
- Our legitimate business interests, such as improving our services and providing a secure platform
4. Sharing Your Information
We ensure that our third-party service providers maintain an adequate level of data protection and privacy by including contractual agreements and requiring adherence to specific data protection frameworks, such as the EU-US Privacy Shield or GDPR compliance.
4.1. Service Providers
- We engage third-party service providers to help us operate and maintain our platform, such as hosting, payment processing, analytics, and customer support services
4.2. Legal Requirements and Business Transfers
- We may disclose your personal information to law enforcement or government agencies when required by law or to protect our users and services
- In connection with a merger, acquisition, or sale of our assets, we may transfer your personal information to the relevant parties.
4.3 User Materials and Customer Materials
We treat User Materials and Customer Materials as strictly confidential. We do not share, sell, or distribute these materials to any third parties except as necessary to provide our services (such as using secure cloud storage providers). Any third-party service providers who may have access to these materials are bound by strict confidentiality agreements.
5. Data Retention
We retain your information including User Materials and Customer Materials for as long as necessary to provide our services and as required by law. The license you grant us to use your User Content (as defined in our Terms of Use) exists only for as long as you choose to keep your User Content on the Platform.
You have the following options to control the retention of your materials:
- Content Removal: You can request the deletion of specific User Materials or Customer Materials at any time by contacting us at dpo@snapsight.com.
- Account Closure: You may revoke the license and request the removal of all your User Content by closing your account. To close your account, please contact us at dpo@snapsight.com or use the account closure option in your account settings, if available.
Upon your request for deletion or account closure, we will remove all copies of your materials from our active systems and cease any further use or distribution of the content. However, please note:
- Residual Copies: GSI may retain, but not display, distribute, or perform, server copies of your User Content that have been removed or deleted. These residual copies are kept for technical and legal purposes only.
- Legal Retention: We may be required to retain certain information for legal or regulatory purposes, even after you have requested deletion or closed your account. In such cases, we will only retain the minimum necessary information and continue to protect it in accordance with this Privacy Policy.
- Anonymized Data: We may retain anonymized or aggregated data derived from your User Materials or Customer Materials for the purpose of improving our services, as long as this data cannot be used to identify you or your content specifically.
If you have any questions about our data retention practices or wish to request the deletion of your data, please contact us at dpo@snapsight.com.
5.1. Sub processors
snapsight makes use of third parties Sub-processors to provide specific functions with in the Services. The Sub-providers and their purposes are listed as below. In order to provide the relevant functionality these Sub-processors access Service Data only for the use of the indicated services.
| Entity Name | Function | Country |
| Amazon Web Services | Infrastructure | US |
| Imperva | WAF & CDN | US |
| Microsoft Corporation | LLM | US |
| Squeaky | Analytics | Netherland |
| Chargebee | Subscription Management | Eu, US |
6. Data Security
We take the security of your personal information seriously and implement appropriate technical and organizational measures to protect it from unauthorized access, disclosure, alteration, or destruction. Our security measures include:
- Secure Sockets Layer (SSL) encryption to protect the transmission of your sensitive information
- Secure server infrastructure with firewalls and intrusion detection/prevention systems
- Regular security reviews and vulnerability assessments to ensure the ongoing protection of our systems
- Limiting access to your personal information to employees, contractors, and service providers who need the information to perform their job duties and who are subject to strict contractual confidentiality obligations
- Employee training and awareness programs to promote a culture of security and privacy
However, no method of transmission or storage is 100% secure, and we cannot guarantee the absolute security of your information.
6.1. Data Breach Notification Process
In the event of a data breach, we will promptly investigate and take appropriate steps to mitigate the impact of the breach. We will notify affected users and relevant authorities, as required by applicable laws, within a reasonable timeframe. Our notification will include information about the nature of the breach, the steps we have taken in response, and any recommended actions for users to protect their personal information.
7. International Data Transfers
As a global company, we may transfer, process, and store your personal information in countries outside of your country of residence. By using our services, you consent to the transfer of your information to these countries. We will take steps to ensure that your information receives an adequate level of protection in accordance with this Privacy Policy and applicable data protection laws.
8. Your Rights and Choices
You have certain rights regarding your personal information, subject to local data protection laws. These may include:
- The right to access, update, or delete your personal information
- The right to restrict or object to the processing of your personal information
- The right to withdraw your consent, where applicable
- The right to lodge a complaint with a supervisory authority
8.1. California Consumer Privacy Act (CCPA) Rights
If you are a California resident, you have specific rights under the CCPA, including the right to:
- Know what personal information we collect, use, disclose, and sell
- Access and obtain a copy of your personal information
- Request the deletion of your personal information
- Opt-out of the sale of your personal information (if applicable)
- Not be discriminated against for exercising your CCPA rights
To exercise your CCPA rights or learn more about your privacy options, please contact us at dpo@snapsight.com
8.2. General Data Protection Regulation (GDPR) Rights
If you are a resident of the European Union, you have specific rights under the GDPR, including the right to:
- Access, correct, update, or request deletion of your personal information
- Object to the processing of your personal information
- Restrict the processing of your personal information
- Request the transfer of your personal information to another service provider (data portability)
- Withdraw your consent at any time (if we rely on your consent to process your personal information)
To exercise your GDPR rights or learn more about your privacy options, please contact dpo@snapsight.com
9. Third-Party Links
Our services may contain links to third-party websites and services that are not operated by us. This Privacy Policy does not apply to these third-party websites, and we are not responsible for their content, privacy practices, or security. We encourage you to review the privacy policies of any third-party websites you visit.
10. EU Representative Contact
Pursuant to Article 27 of Europe’s General Data Protection Regulation (GDPR), GlobalSign.In Pte Ltd in has appointed European Data Protection Office (EDPO) as its GDPR representative in the EU. You can contact EDPO regarding matters pertaining to the GDPR by sending an email to privacy@edpo.brussels, using EDPO’s online request form, or writing to EDPO at Avenue Huart Hamoir 71, 1030 Brussels, Belgium.
11. Changes to This Privacy Policy
We may update our Privacy Policy from time to time to reflect changes in our practices, legal requirements, or other factors. We will notify you of any significant changes by posting a notice on our website or by contacting you directly. We encourage you to review this Privacy Policy periodically to stay informed about our practices.
12. Contact Us
If you have any questions or concerns about our Privacy Policy or practices, please contact us at dpo@snapsight.com
Your privacy is important to us, and we are committed to addressing any concerns you may have.