---
title: "Customer Success Representative | Careers at Snapsight"
description: "Help customers run successful events with Snapsight. Own onboarding, live remote support and the delivery of useful content after the last session."
canonical: https://www.snapsight.com/en/careers/customer-success-representative
updated: 2026-10-13
---

[All open roles](https://www.snapsight.com/en/careers#open-roles)

Customer Success

# Customer Success Representative

Help customers run successful events with Snapsight. Own onboarding, live remote support and the delivery of useful content after the last session.

**Team**

Customer Success

**Location**

India

**Workplace**

Remote

**Employment**

Full-time

**Openings**

2

Apply for this role

Share your CV, LinkedIn profile or portfolio link.

## The opportunity

We are hiring two Customer Success Representatives, reporting to the Customer Success Manager. You will own the customer experience from a sale or pilot through event preparation, live support and post-event delivery.

You will work directly with international clients. A well-run first event gives them the confidence to use Snapsight again.

## What you will do

- Own the shared support inbox during your shift, with a first response within 4–6 hours.
- Onboard pilots: prepare agendas and sessions, run walkthroughs and demonstrations, and coordinate technical briefings.
- Provide remote standby during live events and respond to urgent issues in minutes through the agreed event support channel.
- Check transcripts and coordinate Remix content, reports and post-event delivery within five business days.
- Support subscribed customers with configuration, SSO, role-based access and feature follow-ups, involving engineering when needed.
- Keep Notion runbooks current and cover teammates’ accounts during leave.
- Use AI tools thoughtfully for drafting, triage and reporting, checking the work before it reaches a customer.

## What you will bring

- 2–4 years in customer success, support or event operations, ideally in B2B SaaS.
- Clear, warm written English and confidence working with international customers.
- Calm judgement when a live session has a problem: understand the impact, communicate and coordinate the response.
- Comfort with live event technology and streaming basics, or evidence that you learn technical tools quickly.
- The organisation to manage several events at once and keep commitments visible.

## Working hours

Fully remote in India. The regular schedule is 14:30–23:30 IST, Monday to Friday, covering Europe and US East business hours.

Live events can extend later or occasionally start early. The role includes a rotation for out-of-hours escalations.

## Success in your first 90 days

- Run pilots from onboarding through delivery with increasing independence.
- Meet the response commitments and keep customers informed when an issue needs more time.
- Deliver complete post-event content within five business days.
- Turn recurring customer questions into better documentation and a smoother next event.

## How to apply

Use the application form below. Share your CV, LinkedIn profile or portfolio link, and a short introduction if there is something you would like us to know. If someone introduced you to Snapsight, you can mention them in your introduction.

## Apply for this role.

Customer Success Representative

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